Refund & Return Policy

We want you to love your Xenox lighting experience. If you are not completely satisfied with your purchase, we’re here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Damaged or Defective Items

We test all our products before shipping. However, if your product arrives damaged or defective due to transit, we will replace it for free. Please contact us immediately via our Support page with a photo or video showing the defect. You will not need to return the broken item.

3. How to Initiate a Return

To start a return, please message us through the Contact Us form. Include your order number and the reason for the return. We will provide you with the return shipping address.

4. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item (unless the item was defective). Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

5. Refunds Process

Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed, and a credit will automatically be applied to your PayPal account or original method of payment within 3 to 5 business days.