Shipping Policy

At Xenox, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Estimated Shipping Times

Due to high demand and the specialized nature of our immersive lighting products, our standard delivery times are as follows:

Note: Shipping times are estimates and cannot be guaranteed. Unforeseen circumstances like customs delays or postal strikes may extend delivery times slightly.

3. Order Tracking

Once your order has shipped, you will receive an email notification containing your tracking number. You can also view your order status directly on your Xenox Profile. Please allow 48 hours for the tracking information to become available.

4. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. If you realize you have made a mistake, please contact us immediately through our Support page. Once an order is processed or shipped, we can no longer change the address.

5. Lost or Stolen Packages

Xenox is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier.